Frequently Asked Questions
Orders and Delivery
How long does delivery take in Saudi Arabia?
Standard delivery across Saudi Arabia takes 2 to 5 business days. Major cities such as Riyadh, Jeddah, and Dammam typically receive orders within 2 to 3 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders across Saudi Arabia. No minimum order is required.
How can I track my order?
After your order is dispatched, you will receive a tracking number by email. You can use this to track your delivery at any time.
Do you ship outside Saudi Arabia?
Currently, we focus exclusively on delivering within Saudi Arabia to ensure the fastest and most reliable service.
Products
Are your baby carriers suitable for newborns?
Yes. All our 4-in-1 baby carriers include a newborn mode with a narrow seat setting and adjustable headrest that provides full head and neck support from birth.
What is the maximum weight the carrier can hold?
Our carriers support babies from birth up to approximately 20 kg (44 lbs), suitable for ages 0 to 36 months.
Are the carriers suitable for Saudi Arabia's hot climate?
Yes. Our carriers feature breathable mesh panels and ventilated materials specifically suited to warm climates like Saudi Arabia's.
Are the carriers safe?
All our baby carriers are tested to international safety standards. The buckles are click-to-confirm safety clasps, and the ergonomic seat supports healthy hip development (M-position) as recommended by pediatric specialists.
Can I put the carrier in the washing machine?
Yes. All our carriers are machine washable. We recommend washing on a gentle cycle with cold water and allowing to air dry.
Returns and Refunds
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, contact us within 30 days of receiving your order.
How do I start a return?
Contact our customer support team via email or WhatsApp with your order number and reason for return. We will guide you through the process quickly.
How long does a refund take?
Once we receive and inspect your returned item, refunds are typically processed within 3 to 7 business days to your original payment method.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, and other secure payment options available at checkout.
Is it safe to pay on your website?
Yes. Our store uses SSL encryption and Shopify's secure checkout system to protect all your payment information.
Still Have Questions?
Our support team is available Saturday to Thursday, 9:00 AM to 10:00 PM (KSA Time). Contact us via the Contact page or reach out on WhatsApp for the fastest response.